FAQ
Frequently Asked Questions – Avara Home
About Us
Who is Avara Home?
Avara Home is an online business offering premium and luxury home products. We focus on providing quality service and appreciate your support as we continue to grow.
Are you an authorized dealer?
Yes. We are an authorized dealer for all brands listed on our website.
Privacy
What is your privacy policy?
You can review our full Privacy Policy in the Privacy section at the bottom of our website.
Before Ordering
What should I do before ordering?
Review all product dimensions and specifications to ensure the item will fit your space.
Anything else I should check?
Yes. Carefully read all product details and contact us at support@avarahome.com with any questions before purchasing.
Shipping and Delivery
Do you charge for shipping?
Free curbside delivery is included with all orders shipped within the continental United States. Select products may be available in Canada when checkout permits.
Can I track my order?
Yes. Once your order ships, tracking information will be emailed to you. Tracking may take 24–48 hours to begin updating.
What happens after I place an order?
You will receive a confirmation email. Your payment method is pre-authorized at checkout. We confirm stock with the manufacturer. If in stock, we capture payment and release the order for shipment. If unavailable or on backorder, we void the pre-authorization and notify you by email.
I haven’t received a tracking email. What should I do?
If you do not receive tracking information within six business days of placing your order, email support@avarahome.com.
Can you guarantee shipping times?
No. All shipping times are estimates and may be affected by carrier or manufacturer delays outside of Avara Home’s control.
Why are some orders delayed?
Supply chain, freight, or manufacturer issues can extend delivery times. We will provide updates if delays occur. Backordered items remain reserved for you.
Returns
What is your return policy?
Contact us within 30 days of delivery for eligible returns or exchanges. Items must be unused, in original packaging, and approved prior to return. Brand-specific return policies listed on product pages override this general policy.
What is the return process?
All returns require prior approval. Up to 35% restocking fee may apply to outright returns, plus return shipping costs. Brand-specific fees may differ.
To request a return, email support@avarahome.com with:
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Items you wish to return
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Order number
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Name and shipping address
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Proof of delivery photo
Who pays return shipping?
Customers are responsible for return shipping unless a damage claim is approved per our damage policy.
What items cannot be returned?
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Custom or made-to-order products
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Any items marked “non-returnable” on the product page
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Installed or unboxed items (brand-specific restrictions apply)
Brand-Specific Return Fees
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Forno: Returns accepted within 30 days of delivery. Damage or defects must be reported within 24 hours. Refuse delivery if visibly damaged. A 30% restocking fee may apply for remorse returns. Returns are not accepted for unboxed or installed items.
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ZLINE: Returns accepted within 30 days of delivery. Shipping charges are deducted from refunds. A 20% restocking fee may apply. Damage or defects must be reported within 24 hours. Returns are not accepted after installation or after 30 days.
Damage and Missing Parts
What if my order is damaged?
Inspect all packages at delivery. If there is visible damage, note it with the driver, take photos before and after opening, and email details to support@avarahome.com within 24 hours of delivery. Claims submitted after 24 hours cannot be processed.
What if parts are missing?
Email support@avarahome.com with your order number and photos. We will coordinate with the supplier to resolve the issue.
Order Cancellation
Can I cancel my order?
Orders may be canceled free of charge any time before they leave the warehouse, except for custom or made-to-order products.
What happens if I refuse a delivery?
Refused deliveries may incur restocking fees and round-trip shipping charges.
What if I cancel after the item ships?
Cancellations after shipment may incur restocking fees and round-trip shipping charges.
After Ordering
What happens after I place an order?
You will receive a confirmation email. Your payment method is pre-authorized. Once stock is confirmed, payment is processed and your order is released for shipment.
How long does it take to ship an item?
In-stock items typically ship within 3–5 business days. Tracking details are sent when the order leaves the warehouse.
What should I do after receiving my order?
Inspect all packages immediately. If there is visible damage, take photos and email support@avarahome.com within 24 hours.
What if I don’t get a tracking number?
Contact support@avarahome.com to confirm your information and we will resend tracking.
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
How do I choose the right appliance for my needs?
Choosing the right appliance depends on your specific requirements, space availability, and budget. We recommend checking product specifications, features, and customer reviews to ensure the appliance meets your needs. If you need assistance, our customer support team is happy to guide you in selecting the perfect product.
What kind of warranty do you provide on your products?
All Avara Home come with a manufacturer’s warranty that covers defects in materials and workmanship. Warranty periods vary by product category, and extended protection plans may also be available. Please refer to the product page or warranty card for specific details.
Are your appliances easy to install?
Yes, our appliances are designed for easy installation, with detailed instructions included in the user manual. Some products may require professional installation for optimal performance. If you need help, we can recommend authorized service providers.
What maintenance is required to keep my appliance in top condition?
Regular cleaning, proper usage, and periodic maintenance ensure your appliance remains in top condition. Follow the maintenance guidelines provided in the user manual, such as descaling coffee makers, cleaning refrigerator coils, or checking dishwasher filters. For specific care instructions, visit our website or contact customer support.
Do your products meet energy efficiency standards?
Yes, Avara Home are designed to meet or exceed industry energy efficiency standards. Many of our products are ENERGY STAR® certified, ensuring reduced power consumption without compromising performance, which helps lower utility bills and supports environmental sustainability.
What are the available payment options?
We accept various payment methods, including major credit and debit cards, PayPal, and financing options through select providers. Secure checkout ensures safe transactions, and we also offer installment plans on eligible purchases.
How long does shipping take?
Shipping times vary based on your location and product availability. Standard shipping typically takes 5-7 business days, while expedited shipping options may be available for faster delivery. Once your order is shipped, you will receive a tracking number to monitor its progress.
Can I return or exchange my product if needed?
Yes, we offer a hassle-free return and exchange policy. If you are unsatisfied with your purchase, you can return or exchange the product within the designated return period, provided it is in its original condition and packaging. Please review our return policy for full details and instructions.
Do you offer customer support for technical issues?
Absolutely! Our dedicated customer support team is available to assist with any technical issues, troubleshooting, or general inquiries. You can reach us via email, phone, or live chat for prompt assistance.
Are there any special offers or discounts available?
Yes, we frequently run promotions, seasonal discounts, and exclusive deals on our products. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and special discounts.