FAQ
FREQUENTLY ASKED QUESTIONS
Please check the different topics in the sections below for any questions you may have!
Welcome to Avara Home and HAPPY SHOPPING!
ABOUT US
Who is Avara Home?
We are a small online business providing premium and luxury home products to match your lifestyle. We pride ourselves on offering one-on-one customer service and deeply appreciate your support as a growing brand.
Are you an authorized dealer?
Yes! We are an authorized dealer for all brands listed on our website.
PRIVACY
What is your privacy policy?
You can review our detailed Privacy Policy by visiting the Privacy section at the bottom of our website.
BEFORE ORDERING
What should I do before ordering?
Before ordering, please ensure that the product dimensions match the space in your home. Avara Home is not responsible if your item does not fit upon arrival.
Anything else I should check?
Yes—always review the specs and features on the product page, and don’t hesitate to reach out to us at support@avarahome.com with any questions.
SHIPPING & DELIVERY
Do you charge for shipping?
We offer FREE shipping to the continental U.S. We do not currently ship outside of this area, except for select cases shown at checkout.
Can I track my order?
Yes. Once your order ships, you will receive tracking information via email. It may take a few business days for tracking to appear after your order is released from the warehouse.
What happens after I place an order?
You’ll receive a confirmation email. If the item is in stock, it typically ships within 5 business days.
Why are some orders delayed?
Due to ongoing supply chain issues, some products may experience delays—sometimes up to 7 weeks. If this happens, we will keep you updated. Backordered items are automatically reserved for you.
I haven’t received a tracking email—what should I do?
If it’s been more than 5 business days since placing your order, email us at support@avarahome.com or contact us through the Contact Us page.
Can you guarantee shipping times?
No. All shipping times are estimates only and may be affected by carrier or manufacturer delays outside of our control.
RETURNS
What is your return policy?
We want you to be 100% satisfied. If you’re not, contact us within 14 days of purchase. We’ll help exchange, replace, or refund your order where eligible. (See individual product pages for brand-specific return info.)
What is the return process?
All returns must be approved first. A 10–30% restocking fee may apply.
Do not return items before receiving a Return Authorization and Reference Number.
Please email support@avarahome.com with:
- The item(s) you want to return
- Your order number
- Your name and shipping address
- Your Proof of delivery photo
Unless the item was damaged or defective upon arrival, the customer is responsible for return shipping costs. Items must be unused and in original packaging.
What items cannot be returned?
Custom orders or any product marked “non-returnable” on the product page.
What if my order is damaged?
We will coordinate with the brand or manufacturer to provide replacement parts or a replacement unit where needed.
Where can I find the full return policy?
You can find our complete Shipping & Return Policy at the bottom of our website.
ORDER CANCELLATION
Can I cancel my order?
Yes, but you must contact us immediately. You have a 30-minute window after placing your order to cancel or make changes.
After that time, cancellations will incur:
- A 25% restocking fee
- Two-way shipping and handling charges
What happens if I refuse a delivery?
Refused packages or failed delivery attempts will result in:
- A 25% restocking fee
- Full two-way shipping charges
What if I cancel after the item ships?
You will be responsible for:
- A 25% restocking fee
- All shipping and handling costs
I PLACED AN ORDER. NOW WHAT...?
What happens after I place an order?
You’ll receive an order confirmation email. Your card will be charged, and we’ll begin processing and preparing your shipment.
How long does it take to ship an item?
Most in-stock items ship within 5 business days. Some may ship in as little as 24 hours. Once shipped, tracking info is provided within 24 hours.
What should I do after receiving my order?
Inspect the boxes immediately. If you see any visible damage, take clear photos before & after opening, and email support@avarahome.com within 5 days.
What if my delivery is damaged or missing parts?
Please send us clear photos of the damage along with your order number to support@avarahome.com. We’ll work with the supplier to resolve the issue quickly.
What if I don’t get a tracking number?
Reach out to us to verify your email address and contact details, and we’ll ensure you receive all shipping updates.
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
How do I choose the right appliance for my needs?
Choosing the right appliance depends on your specific requirements, space availability, and budget. We recommend checking product specifications, features, and customer reviews to ensure the appliance meets your needs. If you need assistance, our customer support team is happy to guide you in selecting the perfect product.
What kind of warranty do you provide on your products?
All Avara Home Appliances come with a manufacturer’s warranty that covers defects in materials and workmanship. Warranty periods vary by product category, and extended protection plans may also be available. Please refer to the product page or warranty card for specific details.
Are your appliances easy to install?
Yes, our appliances are designed for easy installation, with detailed instructions included in the user manual. Some products may require professional installation for optimal performance. If you need help, we can recommend authorized service providers.
What maintenance is required to keep my appliance in top condition?
Regular cleaning, proper usage, and periodic maintenance ensure your appliance remains in top condition. Follow the maintenance guidelines provided in the user manual, such as descaling coffee makers, cleaning refrigerator coils, or checking dishwasher filters. For specific care instructions, visit our website or contact customer support.
Do your products meet energy efficiency standards?
Yes, Avara Home Appliances are designed to meet or exceed industry energy efficiency standards. Many of our products are ENERGY STAR® certified, ensuring reduced power consumption without compromising performance, which helps lower utility bills and supports environmental sustainability.
What are the available payment options?
We accept various payment methods, including major credit and debit cards, PayPal, and financing options through select providers. Secure checkout ensures safe transactions, and we also offer installment plans on eligible purchases.
How long does shipping take?
Shipping times vary based on your location and product availability. Standard shipping typically takes 5-7 business days, while expedited shipping options may be available for faster delivery. Once your order is shipped, you will receive a tracking number to monitor its progress.
Can I return or exchange my product if needed?
Yes, we offer a hassle-free return and exchange policy. If you are unsatisfied with your purchase, you can return or exchange the product within the designated return period, provided it is in its original condition and packaging. Please review our return policy for full details and instructions.
Do you offer customer support for technical issues?
Absolutely! Our dedicated customer support team is available to assist with any technical issues, troubleshooting, or general inquiries. You can reach us via email, phone, or live chat for prompt assistance.
Are there any special offers or discounts available?
Yes, we frequently run promotions, seasonal discounts, and exclusive deals on our products. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and special discounts.